- Comment to DM
- Public replies
- AI FAQ replies
- Multi-network posting
For creators
Turn comments into DMs
@getkolinkchat
Comments become DMs. Questions get answers.
Turn comments into DMs and answer customer questions from your FAQ, in Cantonese or English. Your team steps in when it matters.
Connects to
- Threads
Who it is for
For creators and brands.
- AI agent
- Team inbox
- Broadcasting
- Customer management
For brands
Let the AI agent answer questions based on their FAQ
Built for Hong Kong.
The AI reads “你哋有冇 delivery 送去九龍？” and replies in Traditional Chinese or English.
- HK$Priced in Hong Kong dollars
- EN · 繁English and Traditional Chinese
- 嘅 啲 喺Reads Cantonese, English, and more
Your word.Their DM.
Pick trigger words for a post, and every comment that has them gets your DM.
Examples
Made for shops that live on Instagram.
A question a customer might ask, and how the agent answers it from your FAQ.
Online shopsExample
Do you deliver to Kowloon?AIDelivery areas, fees and returns, from your FAQ.Salons and beautyExample
How much is a gel manicure?AIThe price list on a comment, the details by DM.Cafés and restaurantsExample
Are you open on Sunday?AIHours and menu, ready at any hour.Studios and tutorsExample
Which class suits a beginner?AIClasses and fees, from your FAQ.
How it flows
One comment. A whole conversation.
Four stages of one conversation, from a comment to your team.
Stage 1: Comment
Someone comments your word.
Pick a post and a word. Every comment that has it is matched.
Stage 1: Comment
Someone comments your word.
Pick a post and a word. Every comment that has it is matched.
Stage 2: DM
Your DM reaches them.
They get your DM with a button, and you can ask them to follow first.
Stage 3: AI answer
The AI answers from your FAQ.
Instagram and Messenger DMs are answered from your FAQ, in your tone.
Stage 4: Your team
Ensure you step in when it matters.
When the AI is unsure, the chat is handed to you.
Features
What KoLink Chat does for you.
Auto reply, multi-network posting, brand protection and an AI agent, in one place.
AI agent
A customer asks. Your FAQ answers.
Auto reply
Someone comments. They get a DM.
Multi-network posting
Post once. Reply in one place.
Brand protection
Spam and abuse, hidden by an AI agent.
Control
You stay in control.
Prices and hours come only from your FAQ. A question it cannot answer goes to your inbox and onto a list, so you add the answer once.
Answers only from what you teach it
Hands the chat to you when it is unsure
You connect with your own login; we never see the password
How it works
Live in three steps.
Connect Instagram
Pick a post and a word
Turn on the AI agent
Pricing
Start free. Grow later.
Annual saves 20%
Prices in Hong Kong dollars, billed monthly. A contact counts as active for 30 days after its last message, however many messages. AI replies are 10% of your contacts.
Free
HK$0HK$0 per month
HK$0HK$0 per year
- 100 active contacts
- 20 AI replies a month
- 1 team seat
Base
Recommended for creatorsHK$69HK$69 per month
HK$662HK$662 per year
HK$109HK$109 per month
HK$1,046HK$1,046 per year
HK$149HK$149 per month
HK$1,430HK$1,430 per year
HK$249HK$249 per month
HK$2,390HK$2,390 per year
- 1,000 active contacts
- 3,000 active contacts
- 5,000 active contacts
- 10,000 active contacts
- 100 AI replies a month
- 300 AI replies a month
- 500 AI replies a month
- 1,000 AI replies a month
- Unlimited team seats
- Shared inbox
- Autoreplies and comment-to-DM
- Post management
Pro
Recommended for brandsHK$149HK$149 per month
HK$1,430HK$1,430 per year
HK$199HK$199 per month
HK$1,910HK$1,910 per year
HK$259HK$259 per month
HK$2,486HK$2,486 per year
HK$399HK$399 per month
HK$3,830HK$3,830 per year
- 1,000 active contacts
- 3,000 active contacts
- 5,000 active contacts
- 10,000 active contacts
- 100 AI replies a month
- 300 AI replies a month
- 500 AI replies a month
- 1,000 AI replies a month
- Unlimited team seats
- Everything in Base
- Negative-comment protection
- Product catalog
Custom
Custom
- More than 10,000 contacts
- Limits and features agreed with us
FAQ
Questions.
Which accounts can I connect?
Instagram (a professional account), Facebook Pages and Messenger. WhatsApp and Threads connect to the inbox. You can disconnect any time.
Does it work in Chinese?
Yes. The app comes in English and Traditional Chinese. Trigger words match Cantonese and Chinese comments, and the AI replies in English or Traditional Chinese, following your customer.
Can I take over from the AI?
Any time. When the AI is unsure it stops, and the chat waits in your inbox.
Does the AI make things up?
It answers from the FAQ, prices and pages you add. When your knowledge does not cover a question, it hands the chat to you and lists the question, so you add the answer once.
Will Instagram penalise me for using this?
KoLink Chat connects with your own Instagram login, uses Meta’s messaging tools and follows Meta’s messaging rules, including the 24-hour window for replies. It never follows, likes or comments on other accounts for you.
Who can see my customers’ messages?
Your team, in your own inbox. KoLink Chat staff can open a conversation only with a logged reason, and you can ask us to delete your data at any time.
Is there a free plan?
Yes. Free costs HK$0 with no card needed, and a small monthly allowance of contacts and AI replies. Upgrade when you need more.
Let’s talk about your inbox.
Tell us which network you want to answer on, or what you would like checked. A person on the team replies within one working day.
Or write to us directly
Comments
mina2m
Love the colours! 😍
Reply
ben_hk9m
Need this in black
Reply
kit.w12m
Is the shop open on Sunday?
Reply
Chloe W.20m
How do I order?
Reply