Document version: v2026.08.28. If there is any inconsistency between the English and Chinese versions of our legal documents, the English version prevails.
1. Agreement structure
By creating an account, funding a campaign, joining a campaign, connecting Instagram, or otherwise using KoLink, you agree to these Master Terms and any Supplemental Terms that apply to you. The following order of precedence applies unless a document expressly states otherwise: signed order form or statement of work → applicable Supplemental Terms → campaign-specific commercial terms accepted at join → these Master Terms → other incorporated policies (including the Privacy Policy).
- Creator Supplemental Terms
- Brand & Campaign Supplemental Terms
- Content Licence & Buyout Terms
- Minor Creator & Guardian Addendum
- Acceptable Use & Restricted Campaign Policy
- Cookie Notice
- Data Deletion & Retention
- Subprocessor List
2. About KoLink
KoLink is a content-rewards platform that connects brands with Instagram creators. Brands fund campaigns using Platform Credit; creators participate, submit Reels, and may earn rewards based on verified performance during a defined tracking window. KoLink provides campaign administration, submission review tools, performance measurement, fraud detection, and payout administration.
3. Eligibility
- Brands and payment users must be at least 18 years old and have authority to contract on behalf of the business they represent.
- Creators may include individuals, companies, and agencies. Creators aged 13–17 may participate only where a verified guardian has provided consent under the Minor Creator & Guardian Addendum. Under-18 creator access must not be enabled until that workflow is live.
- You must provide accurate registration information and comply with applicable laws, including Hong Kong law.
4. Accounts and security
You are responsible for safeguarding your credentials and all activity under your account. Notify us promptly of suspected unauthorised access. We may require identity, age, or business verification (KYC) before enabling certain features, payouts, or higher limits.
5. Platform rules
You must not engage in fraud, artificial inflation of views or engagement, infringement, harassment, malware distribution, or conduct that harms KoLink, other users, or third-party platforms. Campaign content must comply with the Restricted Campaign Policy and applicable advertising laws.
6. Campaign formation
Campaign commercial terms (CPM, budget, tracking period, requirements, and campaign type) are set by the Brand at creation and should be snapshotted when creators rely on them. Core terms should not be changed in a way that disadvantages creators who already joined, except where necessary for fraud prevention, error correction, legal compliance, or platform integrity.
7. Third-party platforms
KoLink relies on third-party services including Meta/Instagram, Google, and payment processors. We do not guarantee uninterrupted third-party availability or accuracy. If an API is delayed, unavailable, or corrected, KoLink may pause or extend tracking, perform manual verification where available, and adjust settlement timing reasonably.
8. AI-assisted review and anti-fraud
KoLink uses automated systems and human review to analyse submissions, view and engagement patterns, account behaviour, and brief compliance (which may include analysis of video frames). A submission may be flagged, held, or preliminarily disqualified. Creators may submit one appeal within 7 days of the relevant decision notice. See the Creator Supplemental Terms for earnings, fees, and appeal mechanics.
9. Fees and Platform Credit
- Creators are charged a 20% platform service fee on applicable earnings (see Creator Terms for scope).
- Brands are not charged a platform fee on campaign funding at present; KoLink may introduce fees in future with prior disclosure.
- Brand funds are held as Platform Credit / Campaign Credit — contractual credit usable only for eligible KoLink services, non-transferable, non-interest-bearing, and not withdrawable as cash by Brands. Unused committed amounts may be released back to available Platform Credit after campaign completion; this is not a cash refund.
10. Payments, chargebacks and set-off
Campaign funding and card payments are generally non-refundable, subject to mandatory law and any expressly approved exception. KoLink may freeze accounts, suspend campaigns, recover amounts, and offset available credit where chargebacks, fraud, or overpayments occur. If a bug, API error, or calculation mistake causes overpayment, KoLink may reverse balances, offset future earnings, or seek repayment after withdrawal where permitted by law.
11. Intellectual property
Creators retain copyright in their content unless a separate buyout is accepted under the Content Licence & Buyout Terms. Brands warrant they have rights to materials they supply. KoLink's platform, trademarks, and software remain KoLink property.
12. Privacy
Personal data is handled as described in our Privacy Policy. Marketing communications require separate consent and are not bundled with acceptance of these Terms.
13. Service availability
The platform is provided on an "as is" and "as available" basis. We may maintain, update, discontinue, or release beta features. We do not guarantee specific views, earnings, reach, or campaign results.
14. Suspension and termination
We may suspend or terminate access for breach, suspected fraud, legal requirements, or risk to the platform. Provisions that by nature should survive termination will survive.
15. Disclaimers and limitation of liability
To the maximum extent permitted by law, KoLink is not liable for indirect, incidental, special, or consequential damages. Liability caps remain subject to final commercial and legal approval.
16. Changes
We may update these Terms and Supplemental Terms. Material changes will be notified by email or in-product notice where appropriate. Continued use after the effective date constitutes acceptance, except where re-acceptance is required.
17. Governing law and contact
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes are subject to the exclusive jurisdiction of the Hong Kong courts, without prejudice to rights that cannot lawfully be excluded.
KoLink Intelligence Limited
Questions: info@getkolink.com
Legal centre: getkolink.com/legal